Experience is everything. The neat thing about delivering a remarkable client experience is that it can be the foundation of a strong brand. Making personal contact and going the extra mile is something that makes a difference in the client experience. We are in an age where people have a lot of choice on where they shop and spend their money. If you provide a great client experience, it keeps the client happy and he/she will come back and refer you to others. It really is an interconnected process. Without the client, what do we have?
I really enjoy paper cards and design. I always look forward to making our holiday cards and I really enjoyed creating our wedding invitations. I recently created thank you cards for my clients. I created return address labels, seals, and custom stamps so that everything coordinates highlighting my brand, shown below.
I believe the client experience should be seamless for the client. After all, like myself, the ideal client, wants to make sure that they are working with someone whom he/she trusts and has confidence in. I know when I am hiring and working with someone, it is extremely important that I feel that I can build a rapport and working relationship with the person I am going to hire, which is just as important, if not more important, than the services rendered. Thus, my goal for each client is to create and implement a personalized, fun, and seamless experience that exceeds the client’s expectations and makes each and every client feel like royalty.