Obtaining Client Feedback
In a previous blog post, I mentioned the importance of obtaining client feedback. As creatives, we look for affirmation from others — specifically from our clients as we document a personal time, so it is only natural to desire feedback. Additionally, I like to obtain feedback from persons I trust on my personal photography work and projects. I think feedback can help us grow. In college, I particularly enjoyed receiving feedback from my professor and peers during photography critiques, which were constructive.
My clients share feedback with me. If, however, you are looking for ways to have clients express their feelings, it is best to establish a relationship before the photography shoot. If your client interactions are largely transactional in nature without personal communication then you cannot really expect them to treat you any differently than other business interactions. In most clients’ minds, you are doing what they hired you to do — regardless of how personal you feel it is.
If you would like feedback from clients, I recommend that you to find ways to care and connect with your clients throughout your working relationship. This will yield stronger communication and personal conversations that lead to written responses you seek and desire.